Home About Us Features Solutions by Industry Pricing Contact Us
EN AR DE
Login

SOFTWARE AS A SERVICE (SaaS) SUBSCRIPTION AGREEMENT

Esyana Field Maintenance Management Platform

Document Version: 1.0
Effective Date: 26 July 2026
Last Updated: 26 July 2026

SOFTWARE SUBSCRIPTION AGREEMENT

This Software as a Service (SaaS) Subscription Agreement ("Agreement") is entered into between:

Sadeid, a company registered in the Hashemite Kingdom of Jordan under Registration Number 1210822026 ("Sadeid", "Company", "we", "our", or "us"),

and

The individual or legal entity purchasing or using a subscription to the Esyana Field Maintenance Management Platform ("Customer", "Subscriber", "you", or "your").

This Agreement governs the Customer's subscription to and use of the Esyana software platform available through https://esyana.com.

1. Purpose

This Agreement defines the terms governing the Customer's subscription to Esyana, including licensing, subscription plans, billing, renewals, service limits, support, account management, and termination.

2. Description of the Service

Esyana is a cloud-based Field Maintenance Management Software (SaaS) that provides features including, but not limited to:

  • Maintenance Requests

  • Work Orders

  • Preventive Maintenance

  • Asset Management

  • Device Management

  • Client Management

  • Spare Parts Management

  • Inventory & Warehouses

  • Warranty Management

  • Team & Technician Management

  • Reporting & Dashboards

  • Customer Portal

  • Automation Engine

  • Mobile Application (where available)

  • API Integration (where available)

Sadeid reserves the right to enhance, modify, replace, or discontinue features in accordance with the Terms of Service.

3. Subscription Plans

Subscriptions may vary based on the plan selected.

Plans may include different limits for:

  • Users

  • Technicians

  • Clients

  • Assets

  • Devices

  • Work Orders

  • Warehouses

  • Storage Capacity

  • API Requests

  • Support Level

  • Mobile App Access

  • Premium Modules

Plan specifications are published on the official Esyana pricing page and may be updated from time to time.

4. License Grant

During an active subscription, Sadeid grants the Customer a:

  • Limited

  • Non-exclusive

  • Non-transferable

  • Non-sublicensable

  • Revocable

license to access and use Esyana solely for the Customer's internal business operations.

No ownership rights in the software are transferred to the Customer.

5. Customer Administrator

Each Customer shall designate at least one Company Administrator.

The Company Administrator is responsible for:

  • Creating user accounts

  • Assigning roles and permissions

  • Managing teams

  • Managing subscription settings

  • Reviewing invoices

  • Maintaining account security

  • Managing API access

  • Configuring company settings

Actions taken by Company Administrators are deemed authorized by the Customer.

6. User Licenses

Each authorized user must have an individual account.

Unless explicitly permitted under the applicable subscription plan:

  • User accounts may not be shared.

  • Simultaneous use of one account by multiple individuals is prohibited.

  • User licenses may be reassigned when personnel leave the Customer's organization, provided the previous user's access is disabled.

7. Subscription Term

Subscriptions may be offered on:

  • Monthly basis

  • Quarterly basis

  • Annual basis

  • Multi-year basis

  • Enterprise agreements

  • Custom contracts

The subscription period begins on the activation date.

8. Free Trial

Sadeid may offer trial subscriptions.

Unless otherwise stated:

  • Trial accounts expire automatically at the end of the trial period.

  • Trial functionality may be limited.

  • Sadeid may discontinue a trial at any time.

  • Customer Data created during a trial may be deleted after expiration if no paid subscription is activated.

9. Subscription Fees

Subscription fees are payable in advance according to the selected billing cycle.

Fees may vary depending on:

  • Subscription plan

  • Number of licensed users

  • Optional modules

  • Storage requirements

  • Professional services

  • Enterprise agreements

All applicable taxes, duties, and governmental charges are the Customer's responsibility unless otherwise required by law.

10. Payment Methods

Accepted payment methods may include:

  • Credit cards

  • Debit cards

  • Bank transfers

  • Online payment gateways

  • Other methods approved by Sadeid

Payment information is processed through authorized payment service providers.

Sadeid does not store complete payment card information.

11. Automatic Renewal

Unless otherwise agreed in writing, subscriptions renew automatically for successive billing periods.

The Customer authorizes Sadeid to charge the applicable subscription fees using the selected payment method.

Customers may disable automatic renewal through their account settings or by providing written notice before the renewal date.

12. Upgrades

Customers may upgrade their subscription at any time.

Examples include:

  • Additional users

  • Additional technicians

  • Additional storage

  • Additional modules

  • Higher subscription tier

Unless otherwise specified, upgrades become effective immediately and any additional charges may be prorated for the remainder of the current billing period.

13. Downgrades

Customers may request a downgrade at the end of the current subscription term.

Downgrades may result in:

  • Reduced storage

  • Lower user limits

  • Feature limitations

  • Reduced support level

The Customer is responsible for ensuring compliance with the limits of the selected plan before a downgrade takes effect.

14. Additional Resources

Customers may purchase additional resources separately where available, including:

  • Additional user licenses

  • Additional storage

  • Additional API usage

  • SMS credits

  • Training

  • Professional services

  • Data migration

  • Premium support

Additional purchases may be billed separately.

15. Customer Responsibilities

The Customer agrees to:

  • Maintain accurate account information.

  • Keep login credentials secure.

  • Assign appropriate permissions.

  • Comply with applicable laws.

  • Maintain valid payment information.

  • Ensure authorized use of the Service.

  • Back up critical business information where appropriate.

The Customer is responsible for the activities of its users.

16. Suspension of Service

Sadeid may suspend access to the Service if:

  • Subscription fees remain unpaid.

  • Fraud is suspected.

  • The Service is used unlawfully.

  • Security is compromised.

  • The Customer materially breaches this Agreement.

  • Continued access could threaten the security or availability of the Service.

Where reasonably practicable, Sadeid will provide notice before suspension.

17. Cancellation by Customer

Customers may cancel their subscription at any time through their account or by contacting Sadeid.

Cancellation:

  • Stops future renewals.

  • Does not automatically entitle the Customer to a refund except where required by law or under the applicable Refund & Cancellation Policy.

  • Does not affect obligations incurred before the cancellation date.

Access to the Service continues until the end of the paid subscription period unless the account is terminated earlier for cause.

18. Termination by Sadeid

Sadeid may terminate this Agreement if:

  • Subscription fees remain unpaid after reasonable notice.

  • Fraudulent activities occur.

  • Illegal use is detected.

  • The Customer repeatedly violates the Terms of Service.

  • Continued service presents a security risk.

  • The Customer infringes Sadeid's intellectual property rights.

Termination for cause does not limit any other remedies available to Sadeid.

19. Customer Data After Termination

Following termination or expiration:

  • Customers may export their data during any applicable post-termination access period.

  • After the applicable retention period, Customer Data may be permanently deleted unless retention is required by law or agreed in writing.

  • Sadeid is not responsible for data that the Customer fails to export within the available period.

20. Changes to Subscription Plans

Sadeid may introduce, modify, or discontinue subscription plans.

Changes to pricing for existing subscriptions will not take effect until the next renewal period unless otherwise agreed or required by law.

Material pricing changes will be communicated in advance through the Service, email, or other appropriate means.

21. Service Availability

Sadeid will use commercially reasonable efforts to maintain the availability of the Service.

Scheduled maintenance, emergency maintenance, events outside Sadeid's reasonable control, and force majeure events may affect availability.

Detailed availability commitments, if any, are described in the separate Service Level Agreement (SLA).

22. Professional Services

Professional services such as:

  • Data migration

  • Custom development

  • Integration

  • Training

  • Consulting

  • On-site implementation

are governed by separate statements of work, proposals, or service agreements unless expressly included in the subscription.

23. Intellectual Property

The subscription grants only a right to use the Service.

The Customer does not acquire ownership of:

  • Software

  • Source code

  • Databases

  • Trademarks

  • Documentation

  • User interface

  • System architecture

  • Algorithms

  • APIs

  • Reports generated by the Platform (excluding the Customer's own data contained within them)

All intellectual property rights remain the exclusive property of Sadeid or its licensors.

24. Limitation of This Agreement

This Agreement supplements the Esyana Terms of Service and Privacy Policy.

If there is a conflict between this Agreement and a separately executed enterprise agreement signed by both parties, the signed enterprise agreement will govern to the extent of the conflict.

25. Governing Law

This Agreement shall be governed by and interpreted in accordance with the laws of the Hashemite Kingdom of Jordan, without regard to its conflict of law principles.

26. Contact Information

Questions regarding subscriptions or this Agreement may be directed to:

Sadeid
Registration Number: 1210822026
Hashemite Kingdom of Jordan
Website: https://esyana.com

Support: support@esyana.com — Billing: billing@esyana.com

Appendix A – Subscription Features (Recommended)

This appendix can be updated as your pricing evolves and should be referenced rather than embedding plan details throughout the agreement.

Feature Starter Professional Enterprise
Users Limited Higher Limit Custom
Assets Limited Higher Limit Custom
Storage Included Increased Custom
API Access Optional Included Included
Mobile App Included (if available) Included Included
Support Standard Priority Dedicated
Custom Integrations No Optional Included by agreement